[Guide] Getting Support

Get help with installation and running PlusSpec here. Please do not post bug reports, feature requests, or suggestion questions here.

Moderator: Daniel

[Guide] Getting Support

Postby DanielB » Wed Jan 28, 2015 10:21 am

When posting a support topic, please:

  • Include your SketchUp version (Help > About SketchUp)
    sketchup-version.png
    SketchUp version location within the "About SketchUp" window. Shown version is 15.2.647 64-bit
    sketchup-version.png (60.5 KiB) Viewed 6985 times
  • Include your PlusSpec version (Window > Preferences > Extensions > PlusSpec)
    plusspec-version.png
    PlusSpec version shown in the "Extensions" section of the "Preferences" Dialog. Shown version is v1.3.43-release-2g75787d6-master_aus
    plusspec-version.png (26.73 KiB) Viewed 6985 times
  • Include your operating system and it's version, for example
    • Windows 7 64bit
    • Windows 8.1 64 bit
    • OSX Yosemite
    • OSX Mountain Lion
  • If possible, describe the steps required to reproduce the issue
  • If appropriate or required to explain your issue, include screenshots and/or video.


For error when launching:
  • Include the text of any errors that appear
    load-error-example.png
    Example of a load error dialog, please copy the text of the dialog - do not post an image.
    load-error-example.png (19.16 KiB) Viewed 6985 times

For errors during use:
  • Open the ruby console (Window > Ruby Console) and include any output in your message
:rubysketch: DanielB
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DanielB
PlusSpec Developer
 
Posts: 55
Joined: Thu Aug 08, 2013 11:52 am

Re: [Guide] Getting Support

Postby DanielB » Wed Jan 28, 2015 10:21 am

The following is a template you may wish to use:

Code: Select all
[b]SketchUp Version[/b]: 15.2.647 64-bit
[b]PlusSpec Version[/b]: v1.3.43-release-2g75787d6-master_aus
[b]Operating System[/b]: Windows 7 64 bit

[b]Description[/b]: After installing and launching SketchUp, an error appears and plusspec does not load
[b]Error Messages[/b]:
[quote]
Error Loading File rubysketch_plusspec.rb
Error: #<RuntimeError: SampleLoadError>
C:/Users/User/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/rubysketch_plusspec.rb:13:in `<top (required)>'
[/quote]

[b]Reproduction steps[/b]:
[list]
[*] Install PlusSpec
[*] Launch SketchUp
[*] Error message appears
[/list]


The following post is a "live" example of the above template.
:rubysketch: DanielB
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DanielB
PlusSpec Developer
 
Posts: 55
Joined: Thu Aug 08, 2013 11:52 am

Re: [Guide] Getting Support

Postby DanielB » Wed Jan 28, 2015 10:22 am

SketchUp Version: 15.2.647 64-bit
PlusSpec Version: v1.3.43-release-2g75787d6-master_aus
Operating System: Windows 7 64 bit

Description: After installing and launching SketchUp, an error appears and plusspec does not load
Error Messages:
Error Loading File rubysketch_plusspec.rb
Error: #<RuntimeError: SampleLoadError>
C:/Users/User/AppData/Roaming/SketchUp/SketchUp 2015/SketchUp/Plugins/rubysketch_plusspec.rb:13:in `<top (required)>'


Reproduction steps:
  • Install PlusSpec
  • Launch SketchUp
  • Error message appears
:rubysketch: DanielB
User avatar
DanielB
PlusSpec Developer
 
Posts: 55
Joined: Thu Aug 08, 2013 11:52 am


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