Page 2 of 2

Re: Edit window/door problem ... still

PostPosted: Fri Mar 15, 2019 4:25 am
by Dawson
Hi Andrew,

Not yet I'm afraid. I don't have another computer to try it on, but I don't imagine that I'll replace the computer because I can't redefine my windows in PlusSpec. It just seems strange that It doesn't affect anything else, in SU, out of SU, even in PlusSpec. The handrail tool also bugs when edited.

I had a video conference with Tyler Moeke and it wouldn't do it at all. That was the real kicker. But it's been doing it ever since.

Puzzling, and time consuming...

Here's hoping something clears it up!

Dawson

Re: Edit window/door problem ... still

PostPosted: Thu Mar 21, 2019 1:08 pm
by Grant
Hi Dawson,

I'm not sure what's happening here. I've tried to replicate the lag issue on multiple computers (both on Window & Mac computers) without any success and we've tried to diagnose what the issue could be but got the same result. There are a few more things I would recommend trying and see if they fix the issue. I've listed these below.
- Restart your computer. If it hasn't been shut down in a while it may need to be restarted to refresh the system.
- Reinstall Dynamic Components. In SketchUp 18 they made changes to Dynamic Components which may help fix this issue (it may also fix the Handrail Tool error I believe you've been having as well). To do this in SketchUp 18 & 19, go to 'Window > Extension Manager' and in the 'Manage' tab click the update button to update this extension. If you aren't able to you should be using the latest version.
- If you aren't already, update to the latest version of PlusSPec (v19.0). There were performance changes in this version which make the dialogs throughout PlusSpec open quicker.

If the above doesn't fix the issue, I've got a few questions which will hopefully help in diagnosing the error.
1) When does the lag happen? When the dialog is opened or when the changes are made (i.e. after Submit is pressed)?
2) How long is the lag (i.e. a few seconds, more than 10 seconds)?
3) Does the lag happen for every window or just specific ones?
4) Is the lag only when editing a window or door using the Edit Window/Door Tool or does it happen for the other window & door tools as well?

Please let me know how you go with the above recommendations.

Re: Edit window/door problem ... still

PostPosted: Fri Apr 05, 2019 3:45 am
by Dawson
HI fellows,

Here are some responses to those ideas:

I shut it down every day...
I seem to be up t date with Dynamic Components
Up to date with Sketchup.

As soon as I've edited any window or door (after pressing submit), the entity info freezes the window that was edited. I can actually keep working for a while, but the entity info window won't respond. Any attempt to edit another door or window will result in the dialogue trying to come up, but not getting there. I usually close it after a while. Eventually Sketch Up will crash. I can redefine windows, or delete them, or make new ones with no problem. It's just the editing part that causes problems, and the same with the handrail.

Thanks,

Dawson